1. Purpose
Onsite Property Pty Ltd (we, us and our) respects your privacy and understands the importance of protecting your personal information.
This Privacy Policy explains how we collect, hold, use, disclose and manage personal information in connection with our real estate, property, advertising, appraisal, referral and related services.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws.
We may also collect, use and disclose personal information where required to meet legal, regulatory and compliance obligations, including anti-money laundering and counter-terrorism financing obligations, identity verification, sanctions screening and politically exposed person screening.
By using our website, making an enquiry, engaging our services or otherwise providing personal information to us, you consent to us handling your personal information as described in this Privacy Policy.
2. Personal Information We Collect
The personal information we collect may include:
- Your name, address, phone number and email address;
- Property ownership, tenancy, leasing, sales and appraisal information;
- Information provided through website forms, email, telephone enquiries and property portals;
- Identification information required for verification, compliance or legal purposes;
- Information relating to sellers, buyers, landlords, tenants, investors, onsite managers, referral partners and service providers;
- Payment, invoicing and transaction-related information;
- Communications between you and us;
- Technical information collected through our website, including cookies, analytics data, device information and IP address information.
We will only collect personal information where it is reasonably necessary for our business functions, services or legal obligations.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Contact us by phone, email, website form or in person;
- Request an appraisal, rental service, sales service or advertising service;
- Submit an enquiry through our website or a property portal;
- Provide information as a seller, buyer, landlord, tenant, investor, onsite manager or referral partner;
- Enter into an agreement with us;
- Provide identity or verification information for legal or compliance purposes.
We may also collect personal information from third parties where permitted by law, including property portals, referrers, solicitors, conveyancers, government bodies, publicly available records, property databases, identity verification providers and compliance service providers.
4. Why We Collect, Use and Disclose Personal Information
We collect, use and disclose personal information for purposes including:
- Providing real estate, property sales, rental advertising, appraisal and related services;
- Responding to enquiries and communicating with clients, customers and business contacts;
- Preparing and managing property listings, marketing campaigns, forms, agreements and related documents;
- Working with sellers, buyers, landlords, tenants, investors, onsite managers and referral partners;
- Processing property enquiries, inspections, applications and referrals;
- Managing accounts, invoicing, payments and business administration;
- Meeting legal, professional, regulatory and compliance obligations;
- Conducting identity verification, know-your-customer checks, AML/CTF checks, sanctions screening and politically exposed person screening where required;
- Protecting our business, clients, customers and website from fraud, misuse or unlawful activity;
- Improving our website, services, systems and communications;
- Sending service updates, business updates or marketing communications where permitted by law.
5. AML/CTF, Identity Verification and Compliance
Where required by law or by our internal compliance procedures, we may collect, use and disclose personal information for identity verification, anti-money laundering and counter-terrorism financing compliance, sanctions screening, politically exposed person screening and related regulatory purposes.
This may include collecting or verifying identity information, property ownership information, transaction information, company or trust information, beneficial ownership information and other information required to assess legal or compliance risk.
We may disclose personal information to third-party verification providers, compliance service providers, professional advisers, solicitors, conveyancers, government agencies, regulators or law enforcement bodies where reasonably necessary or required by law.
We do not name specific verification or compliance providers in this Privacy Policy because the providers we use may change from time to time.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for our business functions, services or legal obligations. These third parties may include:
- Property portals and advertising platforms;
- Solicitors, conveyancers, accountants and professional advisers;
- Identity verification and compliance service providers;
- Property data providers, CRM providers, technology providers and website service providers;
- Payment processors, banks and debt recovery providers;
- Contractors, referrers, agents and service providers assisting with our services;
- Government agencies, regulators, courts, tribunals and law enforcement bodies where required or permitted by law;
- Other parties with your consent or where disclosure is otherwise permitted by law.
7. Website, Cookies and Analytics
Our website may use cookies, analytics tools, spam protection tools and similar technologies to improve website performance, understand visitor activity, protect website security and improve user experience.
Cookies may collect information such as browser type, device information, IP address, pages visited, time spent on the website and general usage patterns.
You may disable cookies through your browser settings, however some website features may not function properly if cookies are disabled.
8. Direct Marketing
We may use your personal information to send you updates, newsletters, property information, business information or marketing communications where permitted by law.
You may opt out of receiving marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
Even if you opt out of marketing communications, we may still contact you about services, transactions, legal obligations or administrative matters.
9. Overseas Disclosure
Some of our technology, storage, software, website, verification or service providers may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the information is handled in a manner consistent with applicable privacy obligations.
10. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure systems, access controls, password protection, staff procedures, secure storage, technology safeguards and limiting access to personal information where appropriate.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.
11. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, to manage business records, to resolve disputes, and to comply with legal, regulatory, tax, accounting, insurance and compliance obligations.
Where personal information is collected for AML/CTF, identity verification or legal compliance purposes, we may be required to retain records for a period required by law.
When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it where lawful and practical.
12. Access and Correction
You may request access to personal information we hold about you. You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
We may need to verify your identity before responding to an access or correction request.
We may refuse access or correction in limited circumstances permitted by law. If we refuse a request, we will provide reasons where required.
13. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can review and respond to your concern.
We will take reasonable steps to investigate and respond to privacy complaints within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Contact Us
If you have any questions about this Privacy Policy, or if you wish to request access to or correction of your personal information, please contact us through the contact details published on our website.
Onsite Property Pty Ltd
Website: https://onsiteproperty.com.au/
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, systems, legal obligations or regulatory requirements.
The updated version will be published on our website. The date of publication or update may be shown on this page.
Last updated: May 2026
